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215.492.0990

www.pacificovalet.com

Pacifico Airport Valet Parking

6715 Essington Ave

Philadelphia, PA 19153

Email: tobrien@pacificocars.com

Very dissatisfied

We've used Pacifico exclusively once or twice a year for many years. That's why this experience is noteworthy. While I can forgive the gentleman who dropped us off at the airport for not being comfortable driving our car which resulted in a less than smooth ride, I can't forgive the experience upon our return. I followed the directions, waited until I collected all of our luggage & then called Pacifico & was told the driver would be leaving then. Shortly thereafter I received a message to call back. They claimed my credit card charge wasn't approved because they didn't have the information. SInce all that was provided at drop off, I didn't understand what was going on. After much back & forth the manager came to the phone & asked for the information again. She put me on hold, then said the driver was on his way. Only after asking for an explanation as to what was the problem, was I told that maybe it was a glitch in the system. When the driver arrived, he had the heat turned up to 90 degrees! He also had adjusted the steering column & wheel to a position that I've never used since I don't ever need to adjust it. In summation, the service was terrible & to compound the matter, the driver thought it was ok to change the settings on a strangers car! i am sorry to hear about your bad experience, being a long time customer , you know that is not the way we do things. i would like to speak to you about this, so i can make things right, with the hope you will give us another chance. Timmy OBrien General Manager Pacifico Valet

We have temporarily suspended service*.  Please check back for more information.
 
 
*If you are currently parked with us we will be operating with a reduced staff and will be ready.  Please note if you are returning earlier or later than indicated, please contact us at 215-492-0990
 
Thank you !!
 
The Pacifico Valet Team
 

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