Not up to par

We have used Pacifico Airport /Valet service no less than a dozen times Always with extreme satisfaction. However, yesterday we were extremely dissatisfied not only did it take 8 calls to get through without being cut off. But when the driver arrived he sat in the car until I opened the hatch back and lifted up and put in a very large suit case, and then he watched my 70 year old husband lift and load the other three bags, We always tip between $10 to $15 dollars to the driver according to what we feel to be courteous service. Needless to say we didn't tip this driver it was not just overlooked, Prior to this we always have had excellent service. I would normally give it 5 stars however today I would give it 2 only because at least we got our car back. I am sorry to hear about your bad experience yesterday, being a long time customer, you know that is not the way we do things. Can you please call me, or supply a number so I can call you to resolve this issue. Thank You. Timmy O'Brien General Manager Pacifico Airport Valet 215 492 0990