Maxine DelBalzo

We had used this service in past and been pleased. This trip, we called after we got our luggage as asked. We had payed extra so that we could get in our car and go home, as we had a 2 1/2 hour drive home. After a half hour we called only to be told that they were backed up and short of staff and that we were next. They had not told us that there was a problem when I called originally or we would have opted for a cab to their facility. They did nor bring our car for 52 minutes. This is not a helpful service. Hi Maxine Even though negative, i appreciate your feedback. Being a long time customer you know that is not the way we do things. Anything longer than a 20 min wait is unacceptable, regardless of the circumstances. I am going to attempt to reach out to you Timmy OBrien General Manager