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Gentlemen, I have used Pacifico a myriad of times and this is, unfortunately, the first less than stellar experience I've had.My wife and I had gotten a late flight and arrived at 2:09 AM on Wednesday ,July 19th and when we called we were told that there was a problem and they would call in 20-25 minutes.( Which someone did.) It was another 10 minutes till we received our car. In the total time we saw 2 Pacifico vans come and go so we could have saved money and gotten our auto faster.Perhaps you were short-staffed that night. I will continue to you the service but I was disappointed that evening Sam Chiodo( firstname.lastname@example.org)
Sam - I am sorry to hear about your bad experience _ being a long time customer, you know that is not the way we do things ( pick up within 20 mins from the time you call is our goal) - can i call or email you to make things right
I used you shuttle service over the weekend, with success. I requested to have my vehicle detailed. Having chosen the "SUPER DUPER" detail plan, I can tell you with absolute certainty the detail service was not super duper! Only half of the ordered work was complete. And some of the work was too sloppy. Indeed parts of my vehicle were NEVER cleaned, or were DIRTIER after the work was done. I chose to have detail work done here for sake of convenience, NEVER EVER AGAIN! I can have this work done elsewhere, cheaper, and a far sight better.
This work looks two children where learning how to detail a vehicle. There are at least TEN things wrong with this detail work. I will be discussing the problem with you . BUT YOU WILL NEVER DETAIL MY VEHICLE AGAIN!!
I've been using PACIFICO for over 15 yr. and never had a problem. Sign in is very easy and your are at the airport in no time flat. The drivers our very friendly and accommodating. Pickup is the same and check out is very fast and your on your way.
Thank you for the kind words, hope to see you back in soon !!
We have used Pacifico on several occasions. Last night we returned from vacation and were picked up in our car. Since a blizzard was coming we were anxious to get home. Once I paid and got back to my car, I saw that the "tire pressure" alert was lit on the dash. It took 1/2 hour to find a place and check our tire pressures. One tire was low. One of the main reasons we use Pacifico is to know that our car will be in working condition when we return. I am upset that the driver drove our car to get us and returned to the lot with us with a warning light lit on the dash! A few years ago our son used Pacifico. When he returned he found that Pacifico had locked his keys in the car. He had to pay a AAA fee to open the car!! I do not see a reason to continue to use Pacifico valet in tehe future!
I am sorry to hear about your bad experience, being a long time customer, you know that is not the way we do things, and I appreciate you taking the time to vent your frustration. I would appreciate the opportunity to discuss this with you either by phone or email
Our family had a wonderful vacation in Florida. The service provided by Pacifico Valet Personnel was excellent. We dropped off our vehicle and a representative met my wife and I at the airport, subsequent to pour arrival.I highly recommend Pacifico and will use this service again on our future travels. Thanks again for a job well done, as we will recommend your organization to our family and friends.
I was happy with the service provided, until a few days later... where my card was charged twice for the service. Upon seeing this, I contacted Pacifico, who did not know why this happened, and claimed it was possibly an error on my credit card carrier. I was on the phone with multiple Pacifico employees and transferred several times, to then be told a manager would contact me within 24 hours regarding the issue. I called my credit card company to be safe and they claimed that yes, Pacifico charged my card twice, and there was no pending refund (which would be seen if this was an accident, and they immediately corrected for it). Anyways, 24 hours go by, no call from the manager. I personally called once again, to hear that they will be "cutting me a check. It'll be out first thing Monday. Sorry for the inconvience." So they obviously messed up, and never admitted what they did. Had I not caught it, I would've just paid twice what I was supposed to. Also, I never got to speak to a manager, and I'm curious as to why they have to "cut me a check"... you can't refund the card you doubly charged? It's obviously on file. I wish I would've just parked at the airport as opposed to going through this hassle. I will not be using Pacifico again.
We've used Pacifico exclusively once or twice a year for many years. That's why this experience is noteworthy. While I can forgive the gentleman who dropped us off at the airport for not being comfortable driving our car which resulted in a less than smooth ride, I can't forgive the experience upon our return.
I followed the directions, waited until I collected all of our luggage & then called Pacifico & was told the driver would be leaving then.
Shortly thereafter I received a message to call back. They claimed my credit card charge wasn't approved because they didn't have the information. SInce all that was provided at drop off, I didn't understand what was going on. After much back & forth the manager came to the phone & asked for the information again. She put me on hold, then said the driver was on his way. Only after asking for an explanation as to what was the problem, was I told that maybe it was a glitch in the system.
When the driver arrived, he had the heat turned up to 90 degrees! He also had adjusted the steering column & wheel to a position that I've never used since I don't ever need to adjust it.
In summation, the service was terrible & to compound the matter, the driver thought it was ok to change the settings on a strangers car!
i am sorry to hear about your bad experience, being a long time customer , you know that is not the way we do things. i would like to speak to you about this, so i can make things right, with the hope you will give us another chance.
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