See what our customers are saying about us and submit your own review below:

61 + 9 =


Harvey L
October 4, 2018
Physician

I have used Pacifico valet repeatedly over many years and have the service to be consistently excellent. I will continue to use it.

Susan Parker
October 4, 2018
General Manager

I have always found the service to be quite good from check-in to check-out. The office personal are always friendly and polite. The drivers are also very polite, friendly and helpful with the luggage. As a woman, traveling alone, I appreciate the additional assistance! I don't park with any other firm! AND, I am thrilled to get my oil changed, etc. when out of town. VERY convenient!

Gayle trout
September 24, 2018

We have been using this facility every time we go on vacation. It's been a good facility till this past time. Our driver came to pick us up at airport in our car and started to pick someone else up till we noticed that was our car. Driver never Che led ticket and started loading their luggage in our car and lady was already in our car sitting.

Hi Gayle

Being a long time repeat Customer, you know our Valet staff is very good at what they do, but unfortunately , mistakes do happen. When we spoke on the phone, i mentioned we have numerous "fail safe" procedures in place to keep these to a minimum. In speaking to your driver, he said when he did ask the other party their name, he realized the error.

Timmy OBrien
General Manager

Gayle trout
September 24, 2018

We have been using this facility every time we go on vacation. It's been a good facility till this past time. Our driver came to pick us up at airport in our car and started to pick someone else up till we noticed that was our car. Driver never Che led ticket and started loading their luggage in our car and lady was already in our car sitting.

Dan Jones
September 3, 2018
PA

Left my car there and paid $129.99 for "super Detail"!!! The car was not wiped down or vacummed properly (crumbs all under seat that are visable....what a rip off!! the windows don't look like they have been cleaned either.............in fact, the car looks exactly the same as when it was dropped off except for a "car wash". not even worth a one star review....i wish i had looked at their reviews before i wasted my money.

Hi

I am glad we got to speak the other day and get the issue with your detail taken care of. Hope to see you back in soon

Timmy OBrien
General Manager

Cole
August 10, 2018
I wouldn't have chosen 1 star...

We dropped our car off on a Thursday, 3 passengers. The valet drove us to the airport, we took our bags out of the trunk of our 2017 Subaru with 4280 miles on it. We decided to pay the extra $90 for a detail. 9 days later they pick us up at the airport, the driver pops the trunk and there is at least 1.5 inches of water in the trunk. 2 drivers and 6 people saw the mess. We were told to call Timmy and he would take care of it Monday. This was 10pm Saturday. After a little phone tag, today being a week later, they now want to tell us our trunk leaks and they had no reason to open it. Funny part, they never vacuumed the rear of the car. If the trunk were left open from when we were dropped off at the airport, the light on the dash would illuminate and the car would ding as driving. I can't imagine that any driver would have let that go... So, not only did we not get a detail as stated, we now have mold in the cabin of the car up and down the drivers door panel. We were told by many friends and family that this will be a great experience. Luckily, our family was witness to this mess as the trunk was opened at PHL. I am afraid my 2017 Subaru with 4300 miles is now totaled. Offer to try to fix it... nope. I guess the insurance company and lawyers can battle this one out.

Brian McTamney
July 27, 2018
PA - Pennsylvania

This place is a rip off. I ordered this service plus an oil change with tire rotation advertised for 39.99. Got back and they charged me $93.+ for additional oil and synthetic. I would have probably been fine with it if they would have called and explained it but WHY THE HELL am i filling out all the contact info for? I may have approved it or I may have said no. But they didnt give me that option.They just take liberties and do what they want. The driver who picked me up sucked and needed my help merging and changing lanes because he couldn't figure out the power mirrors. I cant imagine what the hell went on on the ride over to the airport. Tim OBrien has been the only person interested in my complaints with them. Scott from service blames valet service. Valet service blames service. Bottom line is they had my truck for 6 days and these fuckers couldn't even pick up the phone or email me. Terrible. Use another service, the market is flooded with them down there. Or better yet just park at the airport and use your own mechanics to get service done


  • RESERVATIONS
  • Directions to Pacifico Airport Valet in the Philadelphia Automall.

  • Pacifico Airport Valet parking links to the PHL arrival page.

  • Pacifico Airport Valet parking provides a link to the PHL departures page.

  • Pacifico Airport Valet parking links to the Google Review Us page.

  • To Our Valued Customers – A Letter from our GM

    In May of 2013 the City of Philadelphia started charging all off-site Airport Parking Facilities an Airport Access Fee of $1.82 per customer, with yearly increases.

    That contract expired in July of 2019. Moving forward, starting in August of 2019, the agreement is for $2.80 per customer, with an increase every August.

    Unlike our competitors, the Pacifico family has chosen NOT to use this fee to generate revenue and just charge what the City of Philadelphia is charging us.

    I personally apologize for any inconvenience this may cause and my wish is it will not affect you trusting us with your vehicle.

    Best Regards,
    Timmy OBrien
    General Manager