See what our customers are saying about us and submit your own review below:

68 + 3 =


Sheldon Pollack
May 6, 2019
long delay

We came in from the west coast at midnight. Had to wait almost an hour for our car. Was told a nonsense story to explain the delay. In fact, the car had never been brought over from the 70th street lot, and there were only two drivers on duty. We have used Pacifico since the late 1980s, but this is it for us. Not the first time we have had to wait beyond the 10-15 minutes it takes to drive over from the office..

hi

I am sorry to hear about your bad experience, being a long time customer, you know that is not the way we do things

Just to clear up a few things, I have left you 2 voice messages, with the intent of making things right for you. Also, we would never have only 2 drivers working. The fact your car was at our auxiliary yard should never have any bearing on your service ( in fact the yard is actually closer to the airport !! )

Regardless of your vehicles location, it should never take more than 20 mins for us to deliver your car ( 10-15 mins is unrealistic...its over 4 miles from here to the Airport )

I will try again to contact you, i certainly do not want to lose you as my customer !!!!

I am glad we got a chance to speak and resolve the issue......see you soon !!!!

Timmy OBrien
General Manager

Dan Drutz
April 25, 2019
Worst Experience We Have Ever Had With Pacifico

We have been using Pacifico for years and this was by far the worst experience we have ever had. We arrived at around 4:15am and waiting nearly 30 minutes before we were taken the airport by an older gentleman who had trouble driving and couldn't help us with our bag. When we returned we waited over 20 minutes for our car at the airport and again an older gentleman who couldn't help with our bags was there to pick us up. We will most likely be looking for another option the next time we fly out of Philadelphia.

I am sorry to hear about your bad experience. Being a long time customer, you know that is not the way we do things . I am going to reach out to you to get this issue taken care of

Timmy OBrien
General Manager

I'm glad we had chance to speak the other day and resolve the issue

Timmy OBrien
General Manager

Rocky Lane
April 17, 2019
Recently Retired

I have been using Pacifico Valet Service for ten or twelve years & I have nothing but good things to say about the service, today I finally registered into their web-site, the last time I was there I promised I would register before my next trip...everyone has always been very professional, extremely courteous & always very helpful, travel can be a bit stressful at times but at Pacifico Valet it is always service with a smile, thank you so much for your great professional service!!

Amrit
March 31, 2019

Staff was friendly. Pickup took about 35 minutes when told 20 minutes. Driver was friendly.

My only gripe is had ordered a full car detailing that just wasn't done. Wasn't charged for it. Just not done though. Had to take my car today to get detailed elsewhere and spend 2 hours of my time that was supposed to get done while I was away. Was told a manager would reach out. Never happened either. Probably won't use this service again just because overall seems a little flakey.

I am sorry to hear about your bad experience, but i did try calling you at 10:30am this morning (4-1 ) and your mailbox is full. Please reach out to me when you get a chance

Thanks
Timmy OBrien
General Manager

Elaine Hammond
February 16, 2019

We have used Pacifico for years and love them. i especially love Elaine and we always enjoy seeing her.

This past experience had a little glitch but we will definitely still be using you.

This time it seemed to take much longer than usual to have the driver show up. My husband is dealing with several health issues and I had to suggest to the driver that he should help Wayne put the suitcase in the car. He just stood there and watched Wayne.

It was #1372 on the receipt

Rosie B.
January 26, 2019

Excellent service, friendly staff and good rates. I liked being able to leave directly from the airport, saved time after a long flight.

Ann
January 10, 2019

Very easy site... have used them before. So much easier to be dropped at the he door of your airline! Cheaper too! Great company... never had any problems!


  • RESERVATIONS
  • Directions to Pacifico Airport Valet in the Philadelphia Automall.

  • Pacifico Airport Valet parking links to the PHL arrival page.

  • Pacifico Airport Valet parking provides a link to the PHL departures page.

  • Pacifico Airport Valet parking links to the Google Review Us page.

  • To Our Valued Customers – A Letter from our GM

    In May of 2013 the City of Philadelphia started charging all off-site Airport Parking Facilities an Airport Access Fee of $1.82 per customer, with yearly increases.

    That contract expired in July of 2019. Moving forward, starting in August of 2019, the agreement is for $2.80 per customer, with an increase every August.

    Unlike our competitors, the Pacifico family has chosen NOT to use this fee to generate revenue and just charge what the City of Philadelphia is charging us.

    I personally apologize for any inconvenience this may cause and my wish is it will not affect you trusting us with your vehicle.

    Best Regards,
    Timmy OBrien
    General Manager