See what our customers are saying about us and submit your own review below:

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Dissatified
March 14, 2017

We have used Pacifico on several occasions. Last night we returned from vacation and were picked up in our car. Since a blizzard was coming we were anxious to get home. Once I paid and got back to my car, I saw that the "tire pressure" alert was lit on the dash. It took 1/2 hour to find a place and check our tire pressures. One tire was low. One of the main reasons we use Pacifico is to know that our car will be in working condition when we return. I am upset that the driver drove our car to get us and returned to the lot with us with a warning light lit on the dash! A few years ago our son used Pacifico. When he returned he found that Pacifico had locked his keys in the car. He had to pay a AAA fee to open the car!! I do not see a reason to continue to use Pacifico valet in tehe future!

Note of Appreciation
March 11, 2017
Bill Nolan

Our family had a wonderful vacation in Florida. The service provided by Pacifico Valet Personnel was excellent. We dropped off our vehicle and a representative met my wife and I at the airport, subsequent to pour arrival.I highly recommend Pacifico and will use this service again on our future travels. Thanks again for a job well done, as we will recommend your organization to our family and friends.

Charged my card twice
March 3, 2017

I was happy with the service provided, until a few days later... where my card was charged twice for the service. Upon seeing this, I contacted Pacifico, who did not know why this happened, and claimed it was possibly an error on my credit card carrier. I was on the phone with multiple Pacifico employees and transferred several times, to then be told a manager would contact me within 24 hours regarding the issue. I called my credit card company to be safe and they claimed that yes, Pacifico charged my card twice, and there was no pending refund (which would be seen if this was an accident, and they immediately corrected for it). Anyways, 24 hours go by, no call from the manager. I personally called once again, to hear that they will be "cutting me a check. It'll be out first thing Monday. Sorry for the inconvience." So they obviously messed up, and never admitted what they did. Had I not caught it, I would've just paid twice what I was supposed to. Also, I never got to speak to a manager, and I'm curious as to why they have to "cut me a check"... you can't refund the card you doubly charged? It's obviously on file. I wish I would've just parked at the airport as opposed to going through this hassle. I will not be using Pacifico again.

Very dissatisfied
February 21, 2017

We've used Pacifico exclusively once or twice a year for many years. That's why this experience is noteworthy. While I can forgive the gentleman who dropped us off at the airport for not being comfortable driving our car which resulted in a less than smooth ride, I can't forgive the experience upon our return.
I followed the directions, waited until I collected all of our luggage & then called Pacifico & was told the driver would be leaving then.
Shortly thereafter I received a message to call back. They claimed my credit card charge wasn't approved because they didn't have the information. SInce all that was provided at drop off, I didn't understand what was going on. After much back & forth the manager came to the phone & asked for the information again. She put me on hold, then said the driver was on his way. Only after asking for an explanation as to what was the problem, was I told that maybe it was a glitch in the system.
When the driver arrived, he had the heat turned up to 90 degrees! He also had adjusted the steering column & wheel to a position that I've never used since I don't ever need to adjust it.
In summation, the service was terrible & to compound the matter, the driver thought it was ok to change the settings on a strangers car!

i am sorry to hear about your bad experience, being a long time customer , you know that is not the way we do things. i would like to speak to you about this, so i can make things right, with the hope you will give us another chance.

Timmy OBrien
General Manager
Pacifico Valet

Great service
February 12, 2017

This was the first time I "personally" used this service. I was traveling alone and had an early flight. When I got to the office, I was immediately greeted. They were very courteous. The driver was very pleasant and engaged in small talk. It had snowed while I was away and I was worried about what condition my car would be in when I returned. When my car was brought to me, the snow had been cleared and the car was warm & toasty (I was not also not dressed for snow). I will surely be using them in the future and I have already told family and friends.

Great value and service
February 6, 2017

I've been using Pacifico valet for over ten years now. No hassle, rarely a wait, great customer service and courteous drivers. Being dropped of at the terminal with no worries and leaving from the terminal is the best.

Stellar and Secure Service EVERY time!
February 4, 2017
Ron

I've been using Pacifico Valet for many years. Each experience has been nothing short of perfect service at the front desk and by the drivers! VERY courteous and caring, and every employee represents the agency VERY well! Additionally, I have never had an issue with the security of my vehicle. I highly recommend Pacifico!


  • Parking_Sign_256RESERVATIONS
  • Directions to Pacifico Airport Valet in the Philadelphia Automall.

  • Win a free week of parking by entering the Pacifico Airport Valet weekly drawing.

  • Google Reviews

    David M DelPizzo
    David M DelPizzo
    15:00 02 Feb 17
    Ivan West
    Ivan West
    22:16 31 Dec 16
    Awesome
    Anna-Marie Karlsen Mellinger
    Anna-Marie Karlsen Mellinger
    14:49 19 Dec 16
    I have always had a positive experience with their drivers and office staff. I also use the additional "drive away" from the terminal service. They load your bags and away you drive! Worth the extra $13 especially after a long flight!read more
    Steven Leffler
    Steven Leffler
    17:40 04 Dec 16
    Excellent service. We've used them for years.
    DAVID CARNEY
    DAVID CARNEY
    21:25 06 Oct 16
    Fantastic experience. Quick check in and ride to the airport, and when we called on return, we were told it would be around a 20 minute wait (which was fine as our flight arrive early) but the driver arrived in about 10 minutes. I highly recommend them, as we have used them before.read more
    DAVID CARNEY
    DAVID CARNEY
    21:25 06 Oct 16
    Fantastic experience. Quick check in and ride to the airport, and when we called on return, we were told it would be around a 20 minute wait (which was fine as our flight arrive early) but the driver arrived in about 10 minutes. I highly recommend them, as we have used them before.read more
    Linda Brown
    Linda Brown
    00:10 12 Sep 16
    We have used Pacifico for years, and like being able to go to in our own car. But lately we have had to wait 20-45 minutes once we arrive back to PHL and call. Next time we are using Winner!read more
    Linda Brown
    Linda Brown
    00:10 12 Sep 16
    We have used Pacifico for years, and like being able to go to in our own car. But lately we have had to wait 20-45 minutes once we arrive back to PHL and call. Next time we are using Winner!read more
    Karen lloyd
    Karen lloyd
    19:02 03 Sep 16
    Have used PACIFICO for years and have never had a bad experience.
    Eric Strohm
    Eric Strohm
    00:55 31 Aug 16
    Have used the valet service for many years, always good. Fast, competitive rates and hassle free. read more
    Eric Strohm
    Eric Strohm
    00:55 31 Aug 16
    Have used the valet service for many years, always good. Fast, competitive rates and hassle free. read more
    Kendra Hennig
    Kendra Hennig
    19:22 02 Aug 16
    Everyone was super friendly and shared all the information I needed. It ended up being cheaper to use this short-term parking service than taking a taxi to and from the airport on either side of my trip. They brought back my car in perfect condition and right on time as expected. I highly recommend them!read more
    Kendra Hennig
    Kendra Hennig
    19:22 02 Aug 16
    Everyone was super friendly and shared all the information I needed. It ended up being cheaper to use this short-term parking service than taking a taxi to and from the airport on either side of my trip. They brought back my car in perfect condition and right on time as expected. I highly recommend them!read more
    CRAIG BOWEN
    CRAIG BOWEN
    21:41 22 Mar 16
    Called when I got off the plane to get picked up and was told it will at least 30 minutes before they have a shuttle to pick me up. I called back in about 25 minutes and was rudely toms the shuttle didn't leave test will be at 15 more minutes. I'll park at the airport next time I de use to travel read more
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  • Pacifico Airport Valet parking provides a link to the PHL departures page.

  • Pacifico Airport Valet parking links to the PHL arrival page.