See what our customers are saying about us and submit your own review below:

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Dan Jones
September 3, 2018
PA

Left my car there and paid $129.99 for "super Detail"!!! The car was not wiped down or vacummed properly (crumbs all under seat that are visable....what a rip off!! the windows don't look like they have been cleaned either.............in fact, the car looks exactly the same as when it was dropped off except for a "car wash". not even worth a one star review....i wish i had looked at their reviews before i wasted my money.

Hi

I am glad we got to speak the other day and get the issue with your detail taken care of. Hope to see you back in soon

Timmy OBrien
General Manager

Cole
August 10, 2018
I wouldn't have chosen 1 star...

We dropped our car off on a Thursday, 3 passengers. The valet drove us to the airport, we took our bags out of the trunk of our 2017 Subaru with 4280 miles on it. We decided to pay the extra $90 for a detail. 9 days later they pick us up at the airport, the driver pops the trunk and there is at least 1.5 inches of water in the trunk. 2 drivers and 6 people saw the mess. We were told to call Timmy and he would take care of it Monday. This was 10pm Saturday. After a little phone tag, today being a week later, they now want to tell us our trunk leaks and they had no reason to open it. Funny part, they never vacuumed the rear of the car. If the trunk were left open from when we were dropped off at the airport, the light on the dash would illuminate and the car would ding as driving. I can't imagine that any driver would have let that go... So, not only did we not get a detail as stated, we now have mold in the cabin of the car up and down the drivers door panel. We were told by many friends and family that this will be a great experience. Luckily, our family was witness to this mess as the trunk was opened at PHL. I am afraid my 2017 Subaru with 4300 miles is now totaled. Offer to try to fix it... nope. I guess the insurance company and lawyers can battle this one out.

Brian McTamney
July 27, 2018
PA - Pennsylvania

This place is a rip off. I ordered this service plus an oil change with tire rotation advertised for 39.99. Got back and they charged me $93.+ for additional oil and synthetic. I would have probably been fine with it if they would have called and explained it but WHY THE HELL am i filling out all the contact info for? I may have approved it or I may have said no. But they didnt give me that option.They just take liberties and do what they want. The driver who picked me up sucked and needed my help merging and changing lanes because he couldn't figure out the power mirrors. I cant imagine what the hell went on on the ride over to the airport. Tim OBrien has been the only person interested in my complaints with them. Scott from service blames valet service. Valet service blames service. Bottom line is they had my truck for 6 days and these fuckers couldn't even pick up the phone or email me. Terrible. Use another service, the market is flooded with them down there. Or better yet just park at the airport and use your own mechanics to get service done

Maxine DelBalzo
July 25, 2018

We had used this service in past and been pleased. This trip, we called after we got our luggage as asked. We had payed extra so that we could get in our car and go home, as we had a 2 1/2 hour drive home. After a half hour we called only to be told that they were backed up and short of staff and that we were next. They had not told us that there was a problem when I called originally or we would have opted for a cab to their facility. They did nor bring our car for 52 minutes. This is not a helpful service.

Hi Maxine

Even though negative, i appreciate your feedback. Being a long time customer you know that is not the way we do things. Anything longer than a 20 min wait is unacceptable, regardless of the circumstances. I am going to attempt to reach out to you

Timmy OBrien
General Manager

Mary
June 19, 2018

The web site says they will meet you at the airport and take your car to their lot for an extra $5. They do NOT!!! Need to check ur web site Pacifico!

Hi Mary

Im not sure what you mean ??? - We take everyone to and from the Airport in your car, and your car is in our secured lot until you return. We do offer a service where you can go directly home from the Airport when you return ( no obligation ) for an additional $14 - feel free to contact me if i can clear up any misunderstandings

Timmy OBrien
General Manager

beth
May 6, 2018
Pacifico overcharged me and refuses to help!!

Pacifico won't acknowledge my pre-paid deposit!! they made me pay that money again when I picked up my car!!!!!! Christine ("I'm the only Christine here and we don't give our last names Christine) told me there are different sites and if I booked through a third party - whoa is me and they have no responsibility to apply my pre-paid deposit. Long story short, I realized that when I went to pacifico parking I was diverted to another site. I called them and they told me that the manager at Pacifico requested that they handle reservations and deposits -and Pacifico needs to credit my card for the overage paid - stay tuned, I'm not letting this go.

hi Beth

I am sorry to hear about your bad experience. Based off of your review, it sounds like you went thru a 3rd party to make your reservation, and im not sure how you were diverted to another site.We just have the one facility. Please call me so i can get this taken care of for you

Timmy OBrien
General Manager

Richard Rothwell
March 25, 2018
Wait time to long

We recently used Pacifico Valet and were very disappointed with the long wait for our car. It took almost 35 minutes after our call for our car to arrive. We were standing in the cold with a disabled daughter for far too long. We will not use Pacifico again

Richard

Even though negative, I do appreciate your feedback.....cant fix what your not made aware of !!

And yes, i agree, any wait longer than 20 mins is not acceptable. Please feel free to reach out to me, so i can resolve this

Timmy OBrien
General Manager


  • RESERVATIONS
  • Directions to Pacifico Airport Valet in the Philadelphia Automall.

  • Pacifico Airport Valet parking links to the PHL arrival page.

  • Pacifico Airport Valet parking provides a link to the PHL departures page.

  • Pacifico Airport Valet parking links to the Google Review Us page.