See what our customers are saying about us and submit your own review below:
Phoned in. A representative said no res needed. Arrived, and was totally scolded for not having a reservation! When we were finally noticed my wife asked for more information about the service. Wrong thing to do I guess. 🙁
Prices didn’t match what’s advertised, and a bunch of hidden fees. Wow. Long story short I didn’t park my vehicle there. P.S the representative argued with me and other workers for about 5 minutes that my vehicle was a Honda Accord when in fact it’s a Honda Insight
i am sorry to hear about your bad experience.As far as reservations are concerned, we are more than happy to take them (we can do it for you, or you can go on line)but are never required - just be sure to be here AT LEAST 20 mins before you need to be at the airport
As far as pricing , we have no hidden costs .Rates are posted thru out the office ( and also on our web site )
And i did review the tapes regarding the vehicle issue, your right, could have been handled a little better.
I hope the next time you travel, you will give us another chance
Good service and value.
I have used Pacifico several times. This is a great service, and their drivers were very nice.
driver was sent to the wrong location at PHL. had to stand in the cold for 40 mins.
We have been using Pacifico for several years and been very happy with the convenience of it and even recommended that our son use it, which he did. We arrived back in Philadelphia after midnight on October 16th. We had to wait for our car for over 40 minutes and the person who brought it to us definitely had an attitude. We’re hoping this was a one time episode.
Always use Pacifico-love the "sign and go" from the airport! Just recommended another friend. That makes three since I started using Pacifico.
We checked our car in on 7/14/2019 at 3 am. I was told that I could not have the military discount because I already had a discounted price (I would have saved more with the regular rate and the military discount). Then the driver had to be woken up from a sound sleep. The one driver called his name twice and then we helped call his name another time. I honestly was hesitant to get in the car with him. I have worked night shift many times and we were never allowed to sleep on the job. I don’t understand how the drivers are allowed to sleep then be expected to drive people to the airport. And I will say that my kids were frightened in the car with him driving. I didn’t feel safe him driving our car when we got out. I am actually very hesitant to use your service again and I have been going there for years.
even though negative, i appreciate your feedback, and as i mentioned to you when we spoke, i did address this with my staff and the driver in question....and i ASSURE you, something like that will not happen again
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