See what our customers are saying about us and submit your own review below:

62 + 9 =


Mary
June 19, 2018

The web site says they will meet you at the airport and take your car to their lot for an extra $5. They do NOT!!! Need to check ur web site Pacifico!

Hi Mary

Im not sure what you mean ??? - We take everyone to and from the Airport in your car, and your car is in our secured lot until you return. We do offer a service where you can go directly home from the Airport when you return ( no obligation ) for an additional $14 - feel free to contact me if i can clear up any misunderstandings

Timmy OBrien
General Manager

beth
May 6, 2018
Pacifico overcharged me and refuses to help!!

Pacifico won't acknowledge my pre-paid deposit!! they made me pay that money again when I picked up my car!!!!!! Christine ("I'm the only Christine here and we don't give our last names Christine) told me there are different sites and if I booked through a third party - whoa is me and they have no responsibility to apply my pre-paid deposit. Long story short, I realized that when I went to pacifico parking I was diverted to another site. I called them and they told me that the manager at Pacifico requested that they handle reservations and deposits -and Pacifico needs to credit my card for the overage paid - stay tuned, I'm not letting this go.

hi Beth

I am sorry to hear about your bad experience. Based off of your review, it sounds like you went thru a 3rd party to make your reservation, and im not sure how you were diverted to another site.We just have the one facility. Please call me so i can get this taken care of for you

Timmy OBrien
General Manager

Richard Rothwell
March 25, 2018
Wait time to long

We recently used Pacifico Valet and were very disappointed with the long wait for our car. It took almost 35 minutes after our call for our car to arrive. We were standing in the cold with a disabled daughter for far too long. We will not use Pacifico again

Richard

Even though negative, I do appreciate your feedback.....cant fix what your not made aware of !!

And yes, i agree, any wait longer than 20 mins is not acceptable. Please feel free to reach out to me, so i can resolve this

Timmy OBrien
General Manager

Peg
March 12, 2018
excellent customer service

I have worked in the service industry for well over 20 years and I must say your staff is top shelf.

thanks for the kind words - hope to see you back in soon !!!

Timmy OBrien
General Manager

BEST SERVICE EVER!!!
March 5, 2018
Happy Customer

I usually park directly at the airport, however, a friend referred me to Pacifico Valet, what a great service. I used the option to go home directly from the airport. What a time saver!!! I also had my Ford state inspection completed while I was away. Thanks for the great service and I will be using Pacifico every time I travel.

Good to hear !!! - Hope to see you back in soon !!!

Timmy OBrien
General Manager

reservations
February 22, 2018

just trying to be nice and made reservation for 8 days and just thought it would be good to advise them.. i expected the fee i was charged the next day of $12.50 would be applied to my bill... no when i got back home and came into office to pay i was told that fee does not apply to the stay there, it is additional. the site does not say anyplace about any fee charge for reservations.. the clerk explained its an additional charge by the website.. so then it clearly should be disclosed and explained before charging it.. I have been in the car business for 40 years .. I know Kerry Pacifico and this is no way to run a business.. this will end my use of Pacifico valet wghich has been good up to this point NEVER AGAIN

i am sorry to hear about your bad experience. based off of your review, i am lead to believe you went thru a 3rd party reservation site, and part of your deposit should have gone towards your parking bill.I would like to discuss this matter with you, so we can get it resolved

Timmy OBrien
General Manager
215 492 0990

They are fantastic
December 2, 2017

Couldn’t have better service. Elaine is superb.

Thank you for the kind words, ill be sure she see's this !!!

Timmy OBrien
General Manager


  • RESERVATIONS
  • Directions to Pacifico Airport Valet in the Philadelphia Automall.

  • Pacifico Airport Valet parking links to the PHL arrival page.

  • Pacifico Airport Valet parking provides a link to the PHL departures page.

  • Pacifico Airport Valet parking links to the Google Review Us page.