See what our customers are saying about us and submit your own review below:

71 + 3 =

david p decker
November 11, 2019

driver was sent to the wrong location at PHL. had to stand in the cold for 40 mins.

John/Sharon Coyle
October 30, 2019

We have been using Pacifico for several years and been very happy with the convenience of it and even recommended that our son use it, which he did. We arrived back in Philadelphia after midnight on October 16th. We had to wait for our car for over 40 minutes and the person who brought it to us definitely had an attitude. We’re hoping this was a one time episode.

Debora Michel
September 29, 2019

Always use Pacifico-love the "sign and go" from the airport! Just recommended another friend. That makes three since I started using Pacifico.

Jennifer Spencer
July 19, 2019

We checked our car in on 7/14/2019 at 3 am. I was told that I could not have the military discount because I already had a discounted price (I would have saved more with the regular rate and the military discount). Then the driver had to be woken up from a sound sleep. The one driver called his name twice and then we helped call his name another time. I honestly was hesitant to get in the car with him. I have worked night shift many times and we were never allowed to sleep on the job. I don’t understand how the drivers are allowed to sleep then be expected to drive people to the airport. And I will say that my kids were frightened in the car with him driving. I didn’t feel safe him driving our car when we got out. I am actually very hesitant to use your service again and I have been going there for years.


even though negative, i appreciate your feedback, and as i mentioned to you when we spoke, i did address this with my staff and the driver in question....and i ASSURE you, something like that will not happen again

Timmy OBrien
General Manager

Veroniaca Pennrose
May 27, 2019

I called Pacifico today 5/25/19 and a nice young lady name Dayquan walked me through my reservation and gave me wonderful service c

Veroniaca Pennrose
May 27, 2019

I called Pacifico today 5/25/19 and a nice young lady name Dayquan walked me through my reservation and gave me wonderful service c

Sheldon Pollack
May 6, 2019
long delay

We came in from the west coast at midnight. Had to wait almost an hour for our car. Was told a nonsense story to explain the delay. In fact, the car had never been brought over from the 70th street lot, and there were only two drivers on duty. We have used Pacifico since the late 1980s, but this is it for us. Not the first time we have had to wait beyond the 10-15 minutes it takes to drive over from the office..


I am sorry to hear about your bad experience, being a long time customer, you know that is not the way we do things

Just to clear up a few things, I have left you 2 voice messages, with the intent of making things right for you. Also, we would never have only 2 drivers working. The fact your car was at our auxiliary yard should never have any bearing on your service ( in fact the yard is actually closer to the airport !! )

Regardless of your vehicles location, it should never take more than 20 mins for us to deliver your car ( 10-15 mins is unrealistic...its over 4 miles from here to the Airport )

I will try again to contact you, i certainly do not want to lose you as my customer !!!!

I am glad we got a chance to speak and resolve the issue......see you soon !!!!

Timmy OBrien
General Manager

  • Directions to Pacifico Airport Valet in the Philadelphia Automall.

  • Pacifico Airport Valet parking links to the PHL arrival page.

  • Pacifico Airport Valet parking provides a link to the PHL departures page.

  • Pacifico Airport Valet parking links to the Google Review Us page.

  • To Our Valued Customers – A Letter from our GM

    In May of 2013 the City of Philadelphia started charging all off-site Airport Parking Facilities an Airport Access Fee of $1.82 per customer, with yearly increases.

    That contract expired in July of 2019. Moving forward, starting in August of 2019, the agreement is for $2.80 per customer, with an increase every August.

    Unlike our competitors, the Pacifico family has chosen NOT to use this fee to generate revenue and just charge what the City of Philadelphia is charging us.

    I personally apologize for any inconvenience this may cause and my wish is it will not affect you trusting us with your vehicle.

    Best Regards,
    Timmy OBrien
    General Manager