Q: Do I need to make reservations?
A: No, reservations are welcome but not mandatory
Q: What time should we arrive at Pacifico Airport Valet?
A: Domestic flights require your arrival at the airport 1-1/2 hours prior to departure. International flights require your arrival at the airport 2 hours prior to departure. Pacifico requests your arrival at Valet 20-30 minutes prior to that time. Please allow extra time for all aspects of Severe Weather and/or Holiday Travel.
Q: Do I have to pay if I cancel a reservation?
A: No, there is never a charge for a cancellation!
Q: Can Pacifico operate Handicap-equipped vehicles?
A: Of course we can – No Problem! Our driver will meet you at your vehicle in front of our building to check you in.
Please note: because we (Pacifico Valet) are required to be the driver at all times, you (the handicap owner) will need to slide into the front-passenger seat in order for us to serve you. This is an insurance requirement for ALL customers – so please, arrive at Valet prepared for Pacifico to do the driving. Should you need assistance, our courteous drivers will be happy to help you.
Q: How do we get picked up once we land back in Philadelphia?
A: First, exit your airplane. Then be sure to collect ALL of your luggage from the baggage carousel.
AFTER you have all of your luggage in hand, call our number on your claim check. Our phone staff will confirm your location and arrival information and then instruct you on where to meet and flag down your driver.
International customers: be sure that all travelers have CLEARED CUSTOMS before calling for your pickup. Airport Police will not allow our drivers to wait for customers curbside.
ALL CUSTOMERS must have their luggage and be ready for pickup PRIOR to calling for pickup.
Q: Will my vehicle be insured?
A: Yes, as well as being under 24-hour security.
Q: Can I have my vehicle serviced while I am away?
A: Certainly. We pride ourselves on our “Corporate-Sibling” relationship with our 3 on-site dealerships – Pacifico Ford, Mazda, and Hyundai. You need it, we can do it – any model, Domestic or Import.
All work is performed by a Pacifico Authorized Technician, and we (Pacifico Valet) do not charge extra for getting the work done – we just collect for the shop that performed your service. In other words, we keep it in-house to maintain our quality of work for your convenience and satisfaction. We are, after all, a Pacifico company.
We can also detail your car and perform vehicle servicing on ALL types and makes of vehicles while you are traveling. Visit our Get Your Car Detailed and Get Your Car Serviced pages to learn more.
Q: If our vehicle cannot accomodate your driver, is a van available?
A: Yes. If your vehicle is too small to include our driver, we can accomodate your needs by using our van.
Q: Is there a wait for the van?
A: Generally there is not a wait for our van, but if there were it would be a short one.
Q: Do you offer a Frequent Parking Program?
A: Yes, as described on our Discounts page, along with several other ways to save money at Pacifico.
Q: Do you offer a AAA or AARP discount program?
A: Yes, also as described 0n the Discounts page. We are a PREFERRED participating Show Your Card & Save establishment.
Q: Is tipping allowed?
A: Most definitely. Our courteous drivers will earn your appreciation – and we’ll earn your return business!
Q: What else can I expect?
A: A free morning newspaper (while supplies last); courteous, friendly drivers; safe, prompt service; secure parking facilities; and our commitment to your continued satisfaction at Pacifico.
Q – what if we want to park at Pacifico, but don’t have room for the driver
A – no problem, take advantage of our “family shuttle service” – for an additional $13.82, we can take you and your family to the airport in our company van – for your return, we suggest using our “time saver” option and go directly home from the airport
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